Enter Outgoing Spam Monitor!
So in order to protect everyone from such an event, we have installed the ConfigServer Outgoing Spam Monitor on our servers. It's highly configurable and allows us to detect potential spam and hold it on the server instead of letting it go out into the world. We are notified by any incident so an administrator can review the incident and make a decision on whether the email is legitimate or not.
If it's determined the email is spam it's deleted and the account owner's email password is changed along with their host account password. The client is then notified of the incident and of the password changes so they can reconnect to their accounts. Legitimate email is released without further action or notification.
Since OSM was installed late last year, we've already had two instances where an email account had been compromised and the spam removed. We also had one instance of legitimate email being held and then released within a matter of minutes. Buying the licenses for OSM has already proved to be a great value! If you appreciate our level of care and support, consider signing up for your own hosting account at Redwood Host.