Support

Need help?

If your site needs some immediate troubleshooting, Morse Media can take a look and provide on-demand help.

We've taken over the management of many websites where the original developer has moved on or the people within the organization trained to work on the site have left. We have successfully assessed site needs and helped organizational staff regain control.

Every site we build includes a short term support agreement for tweaks and refinements and squashing any bugs after a completed project launch.

Beyond that, Morse Media offers low cost agreements with various levels of support for your site, whether we built it or not. These agreements offer a substantial discount on our normal hourly rate for such services. The agreements can be of varying duration—one month, six month, or 12 month cycles.

Our support agreements range from simply doing software updates to adding features and managing content on an as-needed basis.

Examples of Support Services

Hosting Migration

Ever feel your hosting service is letting you down? Are you receiving terrible or slow support? Are your costs too high? Or the hosting doesn't offer the features you need? Don't think you're locked in! We can help you move your website from one service to another. It takes some planning and some careful execution, but having done this many times we have developed a system that can make the process painless. See our hosting migration plan.

Bug Fixes

All software has bugs. Some are simply annoying but some are serious. We can review the issues you are having and to offer our best recommendations for fixing the issues.

Design Fixes

Have mismatched colors on your website? Is your logo not properly displaying? Is your site hard to read or navigate on a mobile device? We can help with minor and major design update.

Content Management

Short on time? We can manage adding or editing content on your website on either a short time or ongoing basis. We can also suggest improvements for content structure and use of keywords to improve search engine results.

Upgrades

If your site is running on WordPress or Drupal, upgrades are essential to keep your site running smoothly and securely. But upgrades can be perilous. They can introduce conflicts or break existing systems. Let us review your site and help you upgrade safely. We'll make sure that everything is properly backed up and check that upgrades won’t create conflicts or break customizations.

Adding Features

Have an old site that works great, but you need just one more thing to make it perfect? We can add that.

If you need something that you don’t see listed above, please Contact Us.

If you’re interested, Request an Estimate.